CANCELLATION AND REFUND POLICY

SGBounceFun understands that there are instances where you have to cancel or amend your booking with us. Our cancellation policy below sets out our key points and circumstances and any cancellation fees that may be due and payable and if any refunds would be due.

Our cancellation policy applies to all our bookings and accompanies our terms and conditions of hire:
- Cancellation by SGBounceFun “The Company”

Based on track record, we have not cancelled a booking but cancellations may be necessary due to reasons beyond our control. We offer full refund of any monies paid in instances including vehicle breakdown, equipment breakdown, staff shortage or any other non exhaustive reasons, excluding health and safety grounds, lack of space or wrong surface type, as these are confirmed before booking and are down to the client to check and confirm.

- Cancellation by the Client
ALL cancellations must be acknowledged and agreed upon by our staff via text message or WhatsApp to 87679577.

In order to amend or cancel your booking, please provide us with as much notice as possible.
- Cancellations 4 days or more in advance of hire date are subject to a 25% charge of total booking value.
- Cancellations with less than 3 days notice of the hire date are subject to a 50% charge of total booking value.  

- For outdoor hires, the equipment must not be used in any rain or windy conditions. In the event of rain, remove all users from the equipment, use the rain plastic sheet that have being passed to you and cover the castle completely and keep the motor and extension cord supplied (if any) under shelter until the rain has past, then dry off any water with a towel, before continuing use.

- Cancellations due to insufficient space/unsuitable area or surface type: All equipment on our website states the actual size of the equipment. Please factor in 1 metre space all around for safe play. If we are unable to deliver an item due to insufficient or unsuitable area, wrong surface type, or height restrictions, your booking will be subject to a Cancellation Fee of 100% of the any monies paid.

Refunds
Booking Fees/Deposits paid are not refundable, however, if the required cancellation period is given as set out in the Cancellation Policy, we are happy to hold your Booking Fee and transfer any payments you have made for up to 1 year (365 days) to be used against a future booking subject to availability and a rescheduling fee of $50. If you do not use your Booking Fee and payments held for a hire date within 1 year from your original hire date, any monies paid will be void and not transferable/refundable.

Cancellations 4 days or more in advance of hire date will be subject to our cancellation policy above and will receive a full refund minus the non-refundable Booking Fee/deposit.

Cancellations within 24 hours of the delivery time or upon delivery will not receive any refund.

Cancellations due to insufficient space/unsuitable area or surface type will not receive any refund.

You will be given a full refund if the company cancel your booking for any reason other than poor weather, The Client will be able to transfer the Booking Fee and monies paid to an alternative hire date up to 1 year (365 days) in advance subject to availability.

Refunds will be paid into the bank account you provided unless otherwise requested.

Refunds will be paid within 28 days of cancellation date.